Data Protection Policy
Last updated: May 15, 2026
1. Purpose
This policy explains how SETTEROS approaches protection of business data, lead information, customer records, call summaries, transcripts, account settings, and workflow information.
2. Data We Process
Depending on your setup, SETTEROS may process contact details, lead source, conversation history, call metadata, call summaries, transcripts, booking details, CRM tags, appointment status, billing metadata, and onboarding information.
3. Security Practices
We use access controls, encrypted service secrets, provider-level security features, role-based workflows where available, and operational safeguards to reduce unauthorized access. Customers should also control user permissions, passwords, CRM access, and campaign approval processes.
4. Third-Party Processors
SETTEROS may rely on service providers for hosting, payments, email, CRM workflows, voice AI, analytics, and automation. These providers process data as needed to deliver the service.
5. Sensitive Information
Customers should avoid collecting sensitive personal, medical, financial, or regulated information through public-facing AI workflows unless their legal, compliance, and vendor requirements have been reviewed and approved.
6. Data Requests
For access, correction, deletion, or data protection questions, contact hello@setteros.online.